Tucker House Renewal Centre seeks a community-minded, bilingual, environmentally-conscious individual (or couple) to fill the role of Bookings and Operations Manager at our ecological and spiritual retreat centre in Clarence-Rockland, Ontario.
About the organization:
Tucker House is a registered charity with a mission to inspire sustainability through on-site and mobile programs of environmental education. We own and operate a retreat centre in a Georgian-style Confederation-era mansion in bilingual Clarence-Rockland (40 minutes east of Ottawa) on 30 acres of varied and biodiverse natural habitat. Community groups, churches, and individuals rent the centre for special events and educational retreats. Tucker House also runs regular on-site programs for school classes, community groups, and a non-denominational summer nature camp each July. The property includes field, forest, and wetland, with nature trails, a creek, in-ground pool, and heirloom seed-saving garden. Our team values collaboration and cooperation. We meet as necessary on-site, online, or remotely to support our various projects.
About the position:
The Bookings and Operations Manager (BOM) lives on-site and is the staffperson coordinating activities on-site. This is a comprehensive role requiring a mature and responsible person who enjoys varied work and is both handy, tactful, and can problem-solve. Responsibilities include managing communications and bookings with rental groups, handling overall maintenance and upkeep of the rental centre and grounds, ensuring health and safety requirements are met, and supporting on-site programming. The role averages at least 25 hours/week; some periods are busier, and other times are slower, so flexibility is important in managing the needs of guests and the property. Applicants should be comfortable working in both official languages with excellent written and spoken fluency. This central position requires courtesy in dealing with the public, ability to do regular physical labour (indoor cleaning and outdoor maintenance of the property and physical systems), computer literacy, and attention to detail (operations checklists, managing rental information, etc.). This is a great fit for someone who loves the outdoors and welcoming people, is looking for varied tasks in a rural area (just on the outskirts of a small, growing city); homesteaders, retirees, artists, and outdoor enthusiasts might all find this to be an ideal match.
Compensation for this position is accommodation in a private “tiny house” one-bedroom historic cabin on the adjacent lot, plus a monthly stipend or equivalent (~$350). The cabin has a private driveway, separate yard, and space for a small garden. A short path leads to the retreat centre, and the backyard trail connects to the main forest path and firepit.
This is an excellent opportunity for those with a passion for environmental stewardship, community connections, hospitality, and service. We welcome applicants who share Tucker House team values, vision, and work ethic, are ready to step into a management role, and are interested in contributing to our organizational mission.
The live-in nature of this role means on-site presence most weekends and many weekdays during the year is a must to welcome rental guests and oversee the property.
The ideal candidate will have:
· experience managing property and operations, and handling basic maintenance needs
· training in and/or experience managing health and safety protocols in a professional setting (WHMIS, etc.)
· experience in the hospitality/service and/or tourism industry
· excellent written and verbal communications in both official languages
· reasonable computer literacy and comfort with technology to generate contracts and documents with Microsoft Office Suite, use tools such as Dropbox, Google Drive, and assist guests in using wifi, projector, etc.
· experience with outdoor maintenance, including class B swimming pool, lawn tractor/tiller/snowblower
· a personal commitment to an environmentally sustainable lifestyle
· a flexible schedule and commitment to live and work on-site year-round
· a high degree of responsibility, reliability, and attention to detail
The following skills, experience, and interest would be an asset to this position:
- experience with organic vegetable gardening, to support our on-site garden
- experience in leading environmental education workshops for a variety of age groups
- training and ability in safe trail maintenance (forestry, chainsaw use)
- repairs/maintenance ability (carpentry, etc)
- history/heritage programming or studies
The above skills could lead to additional hours on contract with our varied programs.
Starting date for this role is to be confirmed with the successful candidate, but is anticipated to begin with a transition and training time immediately in late summer/early fall 2018, learning the routines and beginning to take over duties through training by our current interim Manager. This will require an ability to be on-site regularly as well as some remote training opportunities. We may consider a trial period.
Applicants are invited to indicate how they might participate in or contribute to future improvements to the cabin, in conversation with our ED.
Specifics of the position can be emailed to applicants for review and discussion.
Subject to the general direction of the Executive Director(s) and in close communication with staff and volunteers of Tucker House (TH), the Bookings and Operations Manager shall:
· Conduct all activities and business in accordance with the purpose and mission of the Tucker House Renewal Centre
· Manage house bookings
· Be on site daily to communicate with confirmed clients and visitors
· Ensure health and safety rules are applied, enforced, and documented
· Provide basic housekeeping services (rentals usually weekly; groups do basic clean-up themselves)
· Care for the swimming pool by following all Public Health requirements
· Keep the grounds neat and attractive
· Ensure maintenance needs are tracked, actioned, and planned for in accordance with TH budget
· Be available as the first point of contact in an emergency
· Manage overall site security, including regular checks of the property and buildings, and managing keys and access.
· Submit weekly reports of activities and recommendations as well as quarterly water test results from the Tucker House well and pool well (seasonally). A monthly summary of bookings (including group, # of people, and amount paid) shall also be recorded online.
· Support and contribute to Tucker House goals: promote the Tucker House site, programs, and organizations within the community; participate in staff team meetings and activities, and connect rental guests with our mission by modeling sustainability, teaching our ecological practices and encouraging them to join TH programming.
SALARY AND BENEFITS
· The position of Bookings and Operations Manager requires 25+ hours of work per week (varying depending upon seasonal duties) and on site presence every day. Special leave shall be negotiated with the Executive Director (ie. during times of no bookings)
· The THRC will provide rent-free accommodation in the White Cottage and a monthly stipend of ~$350 or equivalent; contract details to be confirmed with successful candidate. The house occupant will be responsible for paying the cost of their own heat and electricity and personal long distance phone bills.
· This position commences in summer 2018, with on-site accommodation pending successful trial/training period (dates to be confirmed with successful candidate). A one-two year commitment is required.
Interested applicants are asked to send a current resume and cover letter as a single pdf file in English to Diana Brushey at firstname.lastname@example.org. Please include an additional two paragraph bio in French on a separate page.
Leading candidates will be invited to do an informal on-site visit with a Director to review job requirements and see the site first-hand; this may be followed by a formal interview for top candidates.
For questions, please speak to Diana Brushey at 613-446-2117 x 3.
Because of the nature of the position with managing site security and the likelihood of interacting with vulnerable populations in our programs such as children, youth, and seniors, Tucker House Renewal Centre requires a police records check for employment working with the vulnerable sector as a condition of employment. We also conduct reference checks to ensure suitability.
This role is stewarding 30 acres of beautiful, biodiverse property (wetland, old growth grove, mixed coniferous and deciduous forest, alvar, regenerating pasture, and organic heritage seed-saving garden) and a gorgeous Confederation-era Georgian mansion. You'll live on-site in a log cabin (once a blacksmith's) with a private entrance, yard, and access to the snowshoe trails in winter and pool in the summer. The bilingual community of Clarence-Rockland is settled along the Ottawa River; it's a big enough growing city to have all amenities nearby, but still be rural, and it is an easy drive to Ottawa.
Photos available at www.maisontuckerhouse.ca (we're adding more soon!)
All staff are encouraged to help brainstorm projects and programs in line with our mission and to assist in seeking funding for growing these programs; successful staff-led fundraising efforts and/or revenue-generating programs may offer additional paid program hours. Are you interested in outdoor education, history or heritage tours, garden or cooking workshops, or other similar work? There may be additional opportunities to develop your skills and earn additional income through offering educational workshops or program development with schools, tourist groups, etc.