Seasonal Senior Customer Service Representative
General Accountabilities
Reporting to the Superintendent of the Byng Island Conservation Area, this position is responsible for the provision of efficient and effective customer service and gate attendant operations.
Specific Accountabilities
1. Perform daily gate duties: issue day use and permits, book reservations for group camping, pavilions and overnight campsites, receive and direct incoming telephone calls, respond to general park inquiries via email, clean the gatehouse and maintain garden as required.
2. Provide pertinent information to public queries regarding all aspects of area facilities, activities and regulations.
3. Register all new seasonal campers which includes providing information on facilities and regulations, processing and recording seasonal fees and hydro deposits.
4. Train gate staff in all gate operations and policies as well as in the use of Microsoft RMS and the Recreation Dynamics reservation system.
5. Contact the Superintendent for direction regarding operational problems or concerns regarding the health, safety or conduct of any staff members /area visitors.
6. Assign duties to gate staff i.e. cleaning of lunchroom/ bathroom, gardening, general maintenance of the gatehouse, traffic control, work location (main office or kiosk), telephone duties, etc.
Technical Accountabilities
1. A minimum of two seasons related work experience.
2. Demonstrated interpersonal and communication skills with the public and staff.
3. Proficient computer skills in MS Word and Outlook and reservation systems.
4. Knowledge of Conservation Area and facilities as well as local area. Familiarity with all Grand River Conservation Areas.
5. Knowledge of Conservation Area policies and applicable Acts.
The successful applicant must possess their own Green Patch CSA approved safety boots and be available to work the duration of the season.
The pay range for this position is Job Level 3 $19.74 to $24.69 per hour/40 hours per week
This position will require you to work evenings, weekends and Stat. Holidays
Approximate Start Date: April 19, 2021
Length of Season: April to October recurring
To Apply: Please send a resume and covering letter to careers@grandriver.ca in MS Word or PDF format and quote “Senior Customer Service Rep – Byng” in the subject line.
Deadline for Applications: 4:00 pm Friday February 12, 2021
Accessibility accommodations are available for all parts of the recruitment process. Applicants please communicate your needs in advance.
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