Gatehouse Attendant, Warsaw Caves Conservation Area

10 week Contract

Job Title:                    Gatehouse Attendant (Warsaw Caves Conservation Area)

Reports to:               Supervisor, Warsaw Caves Conservation Area

Hourly Rate:            $15.50 hourly for 40 hour per week

Purpose

Responsible for day-to-day gatehouse operations including greeting park visitors, cash handling, day use admissions, camping reservations and registrations, retail sales, and equipment rentals. In addition, may be required to assist with park maintenance operations. This is a customer service oriented job.

Primary Responsibilities

(This is not an exhaustive list)

• Greet and assist park visitors
• Provide good customer service and problem solve for visitors as required
• Process day use admissions, camping reservations and registrations, retail sales, and equipment rentals
• Respond to visitor inquiries made in person, by phone, and by email
• Carry out administrative and clerical tasks related to gatehouse operations including: cash handling and reporting, day-to-day management of camping reservations and registrations, processing equipment rentals, and liaising with head office as required
• Keep gatehouse and immediate area clean, presentable, and in a good working state
• Work in compliance with the Ontario Occupational Health and Safety Act (OHSA) and any other safety related legislation, as well as related organizational health and safety policies and practices
• Adhere to operating practices and procedures to ensure the safety of both staff and visitors
• Work in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and provide customer service that meets the specified standards
• Follow established security practices as assigned
• Communicate with park supervisors and other staff to keep them informed of gatehouse operations and any operating needs or issues
• Participate in orientation and training programs as required
• Assist with conservation area activities and events when required
• Provide support for general park maintenance duties as required
• Perform other relevant duties as assigned

Skill

• Self-motivated and able to work effectively as part of a team or independently with minimal supervision
• Capable of prioritizing tasks
• Familiar with the operation of cash registers and point-of-sale equipment (debit/credit card processing)
• Experience working with cash, managing sales transactions, and calculating change in a busy setting
• Basic computer skills are required (Microsoft Excel, Outlook and Word), file management
• Effective communications and customer service skills, comfortable in dealing with the public
• Customer service skills that include conflict management and resolution, problem solving
• Valid Ontario Class G driver’s license with a clean driving record. An Ontario Ministry of Transportation 3-year driver’s record (uncertified) must be provided
• A police record check must be provided in accordance with the Ontario Police Record Checks Reform Act (vulnerable sector check, which includes a criminal record check)
• Emergency First Aid and CPR Certificate is required (training is provided if required)

Effort

• Must be available to work weekends and statutory holidays throughout contract duration
• Must be available to work regular evening shifts (to ~10:00 p.m.) rotating weekend schedules with other staff
• Fatigue resulting from managing multiple tasks and priorities
• Required to occasionally lift or move up to 27 kg/60 lbs. (e.g. lifting bags of firewood or a canoe, take down/put up window panels)
• Able to traverse/work on irregular or uneven surfaces and terrain, wet or slippery surfaces

Working Conditions

• Interaction with the general public, occasionally required to interact with dissatisfied or angry customers
• Occasionally required to extend or modify hours of work in response to high/low visitor volumes, emergencies, attendance at training sessions, or other work related activities
• Working time is spent in a combination of office and field environments, outdoor work is required; this will include exposure to variable weather conditions (especially summer heat) and other workplace environmental hazards such as insects, poison ivy, wild animals, domestic dogs, etc.
• Use of workplace hazardous materials such as cleaning products, fuels and lubricants, construction materials, etc.
• Travel using corporate vehicles may be required

Application Requirements

To apply, please email your cover letter and resume as one file (Word or PDF) to humanresources@otonabeeconservation.com with the subject heading that includes the name and location of the position, and your name.