Travel & Reservation Agent

Overview

Turn travel dreams into unforgettable Arctic adventures.

Turn travel dreams into unforgettable Arctic adventures.
At Arctic Range Adventure, we believe travel is more than getting from one place to another—it’s about discovering wild places, connecting with people, and creating stories that last a lifetime.

We’re looking for a Travel & Reservation Agent to join our team and help guests plan and book incredible experiences across the North. If you love travel, enjoy helping people, are comfortable with technology, and thrive in a fast-paced environment where no two days are exactly alike, we’d love to hear from you.
What You’ll Do
As a Travel & Reservation Agent, you’ll be one of the first points of contact for our guests, helping turn their ideas into well-planned Arctic adventures.

Your responsibilities will include:

Responding to guest inquiries by phone, email, and other communication channels
Providing friendly, knowledgeable recommendations on tours, accommodations, transportation, and travel options
Processing reservations, payments, cancellations, and itinerary changes accurately
Building customized travel itineraries based on guest interests, schedules, and budgets
Coordinating with internal teams, accommodation providers, transportation partners, and tour operators
Maintaining accurate reservation and guest information
Following up with guests before and after their experiences to ensure excellent service
Helping identify opportunities to enhance the guest experience through additional activities and services
Staying informed about our destinations, tours, seasonal offerings, and travel conditions
Supporting social media content, engagement, and online promotion of Arctic Range Adventure experiences
Using AI tools and emerging technologies to improve customer communication, content creation, research, organization, and day-to-day efficiency
Handling unexpected changes with professionalism, creativity, and a solutions-oriented attitude

What We’re Looking For
We’re looking for someone who is:

Passionate about travel, tourism, and creating memorable guest experiences
Friendly, approachable, and genuinely enjoys helping people
Highly organized with strong attention to detail
Confident communicating by phone, email, and in person
Comfortable managing multiple reservations and priorities at once
A proactive problem-solver who stays calm under pressure
Social-media savvy, with an interest in creating engaging content and connecting with travelers online
Comfortable using AI tools such as ChatGPT and other emerging technologies to work smarter, create content, research travel information, and improve guest experiences
Curious and willing to learn new digital tools, platforms, and technologies
Comfortable working with reservation systems and common computer applications
Reliable, adaptable, and able to work independently as well as part of a team
Previous experience in travel, tourism, hospitality, reservations, social media, or customer service is an asset. Knowledge of Yukon, Alaska, or Northern Canada is also an advantage, but a passion for the North and a willingness to learn are just as important.
Why Join Arctic Range Adventure?
You won’t simply be selling trips—you’ll be helping people experience some of the most spectacular landscapes and adventures in the world.

At Arctic Range Adventure, you’ll have the opportunity to:

Work in an exciting and inspiring travel environment
Share your passion for the Yukon and the North with visitors from around the world
Be part of a team that values exceptional guest experiences
Develop your knowledge of tourism, travel, digital marketing, and emerging AI technology
Help create once-in-a-lifetime memories for our guests
EDUCATIONAL QUALIFICATIONS & EXPERIENCE:
At least 1 year of experience in similar role
At least 6 months of experience in working in the tourism industry
Fluency in English (second language is an asset)
Some high school
AUTHORITY AND INDEPENDENCE:
The Travel Agent has full authority delegated by the General Manager as per the requirements, duties and responsibility of the job.
WORK CONDITIONS:
Work normal working hours but may be required to do some work in evening and/or on weekends.
Work requires willingness to work nights and weekends.
SALARY:
CAD 22.00-30.00/hour depending on skills, experience and qualifications
WORK ENVIRONMENT:
Office environment; Work is administrative in nature.
The jobholder is not subject to work that is physically demanding and is generally not exposed to any hazards as a direct consequence of the job.
Perks:
Competitive salary
Training and certification programs are supported
Supplementary company training
Benefits offered after 180 days of employment (health, dental, vision, etc.)

Ready for Your Next Adventure?
If you’re enthusiastic about travel, love connecting with people, enjoy social media, and are excited about using new technology to make travel experiences better, we’d love to meet you.

Apply today and become part of the Arctic Range Adventure team!
If you have the experience, drive and interest to qualify for this opportunity please fill out the online application form (https://www.arcticrange.com/en/travel-reservation-agent-application.html) and email your resume, cover-letter and references to office.jobs@arcticrange.com.
This position is year-round employment depending on qualification and performance.
We thank all those who apply but only those considered will be contacted.