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Arctic Range Adventure, one of Yukon’s leading outdoor adventure companies, is looking for an exceptional Travel Agent.
A Travel Agent, will act as a liaison, provide tours information and resolve any emerging problems that our customers might face with accuracy and efficiency. A Travel Agent will also help in acquisition and revenue growth targets by converting email and phone leads to bookings.
The position requires strong multi-tasking skills in a fast-paced work environment. The Travel Agent is required to find trip information quickly from a variety of sources while simultaneously holding an engaging conversation. Interruptions are to be expected, and the ability to complete tasks despite being side-tracked is essential. A friendly and accommodating personality is desired, and a professional phone manner is a must. With a range of responsibilities at your feet, you need to be a great all-rounder and an expert multi-tasker.
For consideration, all applicants must complete the job application form.
- Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various tour services and operations
While providing a superior customer experience, handle incoming calls from booked clients and assist with any inquiries they may have
Manage all inquiries from guests and travel agents and ensure response and completion of all guest requests, evaluate all reservation logs and provide update on everyday basis
Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs
Manage all communication through company’s social media accounts
Maintain awareness of new products and promotions
Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff
Ensure all data is entered as per standards in in-house data system and all leads are followed up in a timely manner
Review all client feedback and act on it
Sell tour programs to interested travelers
Create customized tour programs to interested travelers
Through outbound call initiatives, follow up on warm leads from prospects that have shown interest in visiting the region of our tour programs
Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis
Follow established scripting, standards and policies during each phone call.
Provide travel information, itineraries and prices
Handle customer complaints or concerns
Counsel clients on terms and conditions of travel e.g. cancellation policies
Book reservations and send out confirmation notices
Process payments and refunds with accuracy
Coordinating duties with the operations manager
Reporting to senior management
Good interpersonal and teamwork skills
Experience in public relations a plus but not a necessity
Assist operation with ongoing scheduling and planning
Other duties as assigned
May perform the same duties as workers supervised
- Must have a persuasive exceptional customer service, communications skills, and attention to detail.
Work requires professional written and verbal communication and interpersonal skills in English and Spanish.
Ability to communicate and interact with people at all levels
Tourism and reservations experience
A secondary school diploma is preferred
Courses in computers, languages and communications are an asset
Excellent telephone manner and etiquette are required
Excellent customer service skills
Good communication skills
Experience with basic computer applications
Ability to do thorough research
Previous cash handling experience
Self-directed and self-motivated
Excellent organization and planning skills
Ability to manage multiple projects and priorities
Should have strong interpersonal skills
Be able to think innovative and creative
Should know how to work result oriented
Be able to work in a team environment with minimal supervision
Proficient in using MS Office (Microsoft Excel, Word, PowerPoint)
Basic computer proficiency
Data entry experience
Working knowledge of office equipment, such as copiers, fax machines, and scanners
EDUCATIONAL QUALIFICATIONS & EXPERIENCE:
- At least 1 year of experience in similar role
More then 6 months of experience in working as adventure tour guide prefered
Fluency in English and Spanish or Japanese
Some high school
Up-to-date First Aid Certificate & CPR
Commercial Driver’s License
- Work normal working hours but may be required to do some work in evening and/or on weekends.
- CAD 22.72/hour for 35-40 hours per week
- Office environment; Work is administrative in nature.
The jobholder is not subject to work that is physically demanding and is generally not exposed to any hazards as a direct consequence of the job.
- The Travel Agent position is located in Whitehorse (Yukon).
This position is year-round employment depending on qualification and performance.
Additional Application Instructions
Submit application via online application form: https://www.arcticrange.com/en/travel-agent-application.html
Email your resume, cover letter and references to: email@example.com
We thank all those who apply but only those considered will be contacted.
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To apply for this job please visit www.arcticrange.com.