Travel Agent [NOC 64310]

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
Arctic Range Adventure, one of Yukon’s leading outdoor adventure companies, is looking for an exceptional Travel Agent.

A Travel Agent, will act as a liaison, provide tours information and resolve any emerging problems that our customers might face with accuracy and efficiency. A Travel Agent will also help in acquisition and revenue growth targets by converting email and phone leads to bookings.
The position requires strong multi-tasking skills in a fast-paced work environment. The Travel Agent is required to find trip information quickly from a variety of sources while simultaneously holding an engaging conversation. Interruptions are to be expected, and the ability to complete tasks despite being side-tracked is essential. A friendly and accommodating personality is desired, and a professional phone manner is a must. With a range of responsibilities at your feet, you need to be a great all-rounder and an expert multi-tasker.

For consideration, all applicants must complete the job application form.

RESPONSIBILITIES:

• Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
  Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various tour services and operations
  While providing a superior customer experience, handle incoming calls from booked clients and assist with any inquiries they may have
  Manage all inquiries from guests and travel agents and ensure response and completion of all guest requests, evaluate all reservation logs and provide update on everyday basis
  Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs
  Manage all communication through company’s social media accounts
  Maintain awareness of new products and promotions
  Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff
  Ensure all data is entered as per standards in in-house data system and all leads are followed up in a timely manner
  Review all client feedback and act on it
  Sell tour programs to interested travelers
  Create customized tour programs to interested travelers
  Through outbound call initiatives, follow up on warm leads from prospects that have shown interest in visiting the region of our tour programs
  Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis
  Follow established scripting, standards and policies during each phone call.
  Provide travel information, itineraries and prices
  Handle customer complaints or concerns
  Counsel clients on terms and conditions of travel e.g. cancellation policies
  Book reservations and send out confirmation notices
  Process payments and refunds with accuracy
  Coordinating duties with the operations manager
  Reporting to senior management
  Good interpersonal and teamwork skills
  Experience in public relations a plus but not a necessity
  Assist operation with ongoing scheduling and planning
  Other duties as assigned
  May perform the same duties as workers supervised

SKILLS:

• Must have a persuasive exceptional customer service, communications skills, and attention to detail.
  Work requires professional written and verbal communication and interpersonal skills in English and Spanish.
  Ability to communicate and interact with people at all levels
  Tourism and reservations experience
  A secondary school diploma is preferred
  Courses in computers, languages and communications are an asset
  Excellent telephone manner and etiquette are required
  Excellent customer service skills
  Good communication skills
  Detail-oriented
  Experience with basic computer applications
  Ability to do thorough research
  Organizational skills
  Previous cash handling experience
  Self-directed and self-motivated
  Excellent organization and planning skills
  Ability to manage multiple projects and priorities
  Should have strong interpersonal skills
  Be able to think innovative and creative
  Should know how to work result oriented
  Be able to work in a team environment with minimal supervision
  Proficient in using MS Office (Microsoft Excel, Word, PowerPoint)
  Basic computer proficiency
  Data entry experience
  Working knowledge of office equipment, such as copiers, fax machines, and scanners

EDUCATIONAL QUALIFICATIONS & EXPERIENCE:

• At least 1 year of experience in similar role
  More then 6 months of experience in working as adventure tour guide prefered
  Fluency in English and Spanish or Japanese
  Some high school
  Up-to-date First Aid Certificate & CPR
  Commercial Driver’s License

WORK CONDITIONS:

• Work normal working hours but may be required to do some work in evening and/or on weekends.

SALARY:

• CAD 27.50/hour for 35-40 hours per week

WORK ENVIRONMENT:

• Office environment; Work is administrative in nature.
  The jobholder is not subject to work that is physically demanding and is generally not exposed to any hazards as a direct consequence of the job.

WORK LOCATION:

• The Travel Agent position is located in Whitehorse (Yukon).

This position is year-round employment depending on qualification and performance.

Additional Application Instructions
Submit application via online application form: https://www.arcticrange.com/en/travel-agent-application.html
and
Email your resume, cover letter and references to: office.jobs@arcticrange.com

We thank all those who apply but only those considered will be contacted.