Under the general direction of the Field Operations Court Coordinator (FO/CC) – Animal Services, the Operations Coordinator (OC) is responsible for the planning, development, implementation, and service delivery of the Responsible Pet Ownership Bylaw (RPO). As well as the business practices and customer service systems operating within Animal Services, specifically the field and kennel operations units. The Operations Coordinator is accountable for the development and documentation of standardized business procedures, operational guidelines and performance measurement systems through research of best practices and iterative improvement strategies.
The OC is the Department expert with respect to operational knowledge of current Chameleon software along with internal and external compliance requirements. The OC is expected to lead improvement and innovation in both business practices and customer service systems, including utilizing proactive management and performance management. The OC provides strong critical thinking and problem-solving expertise when implementing all changes.
The OC must respond well in high-demand and multi-task environments. The OC must have significant independence in the interpretation of municipal by-laws and the policies dealing with the RPO.
This position is highly specialized and technical in nature and requires the incumbent to make sound decisions in a high volume, stressful and politically-sensitive environment.
As the Operations Coordinator you will:
Ensure the required administrative, enforcement, and animal care processes are executed under the Responsible Pet Ownership Bylaw (RPO).
Be responsible for the evaluation, development, documentation, and implementation of improved business practices and internal systems.
Be responsible for the monitoring of quality control systems.
Be responsible for the supervision of staff.
Your education and qualifications include:
Certificate or diploma in business administration, or equivalent combination of education and experience.
Supervisory experience including managing and providing leadership to staff and undertaking performance management activities (minimum of four years preferred).
Experience with strategic planning, including managing organizational change and determining and setting priorities based on organizational mandates and initiatives.
Animal care experience, preferrably in an animal welfare environment (minimum one year preferred).
Experience in law enforcement preferred.
Experience in business process analysis, planning, development, and implementation.
Excellent problem-solving and decision-making and analytical abilities.
Knowledge of systems development, performance measurement and appropriate internal controls.
Well-developed presentation and report-writing skills.
Knowledge of, and experience with, critical thinking and program evaluation.
Strong interpersonal skills for the purposes of facilitation and collaboration with elected officials, civic staff, the public, major user groups, community organizations and media.
Strong verbal communication skills.
Strong written communication skills.
Customer service experience that includes interpreting policies and procedures to the public in person and over the phone in an appropriate and professional manner.
Proficient experience in Microsoft Office software including, Word, Excel, Outlook.
Experience working with a diverse community in a collaborative and interactive manner.
A general understanding of the municipal political and administrative environment.
Able to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public.
Conditions of employment:
Must be legally entitled to work in Canada.
A Police Information Check (Vulnerable Sector) satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense. To obtain the Police Information Check search information please visit www.winnipeg.ca/police
Must have the ability to qualify and receive appointment as a Special Constable.
Must possess and maintain a valid Class 5 Full Manitoba Driver’s Licence.
Animal Service Officer Physical Fitness Assessment certificate through the University of Manitoba to the employer will be required from the applicant(s) or successful candidate(s), at their expense.
CORE COMPETENCIES for ALL EMPLOYEES OF THE CITY OF WINNIPEG:
Citizen & Customer Focus
Ethics and Values
Integrity and Trust
ALL LEADER COMPETENCIES:
Building Effective Teams
Dealing with Ambiguity
Managing Vision & Purpose
How to Apply
APPLY ONLINE, including all documentation listed below:
Current resume AND Application Form (Required).
Your application documents must clearly indicate how you meet the qualifications of the position.
*Applications submitted without REQUIRED documentation will not be considered.*
Online applications can be submitted at http://www.winnipeg.ca/hr/. For instructions on how to apply and how to attach required documents please refer to our FAQ’s or contact 311. The City of Winnipeg uses the Korn Ferry Leadership Architect Competency Model as part of the recruitment process.
The salary range for this position is:
Salary Schedule A1 $2,375.42 – $3,187.84 Biweekly (Grade 2 )*
Salary Schedule A2 $2,375.42 – $2,905.32 Biweekly (Grade 2 )*
1. *Salary Schedule A-1 will apply to employees of the City hired prior to October 21, 2001. Salary Schedule A-2 will apply to all other employees of the City. Salary Schedule A-2 will apply to all WAPSO employees who are promoted regardless of date of hire with the City.
We have great benefits and competitive salaries, and we are committed to ongoing learning and career development!
WE SEEK DIVERSITY IN OUR WORKPLACE. INDIGENOUS PERSONS, WOMEN, VISIBLE MINORITIES, AND PERSONS WITH A DISABILITY ARE ENCOURAGED TO SELF-DECLARE.
Only candidates selected for interviews will be contacted. Requests for Reasonable Accommodation will be accepted during the hiring process.
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